3 Signs That Instantly Identify a Boss With Great Leadership Skills
A global crisis presents unique opportunities for leaders to pivot and meet new demands. Luckily, the best leaders continue to rise up and model the behaviors we clearly need now, and will need in a post-pandemic era.
They model altruistic behaviors to inspire and motivate people, communicate with certainty and confidence, and act with care and compassion to bring people together to produce results. The purpose of this article is to highlight three excellent ways that business leaders can improve their game.
1. Start with mission
Daniela Perdomo, co-founder and CEO of goTenna, the world's leading mobile mesh networking company, is a firm believer that success relies on cultivating a culture with a strong mission that's aligned with your customers' goals.
This is important for all stakeholders, she says: The leader stays motivated through the inevitable tough ups and downs of running the business, the team has a purpose to rally behind, and the end-users receive the best possible support for their own missions.
For Perdomo, goTenna's mission statement is what the entire company prioritizes every day.
2. Build a team that knows more than you do
Paul Jarman, CEO of unified cloud customer experience (CX) provider NICE inContact, knows execs don't have all the answers. But when they're surrounded by the right experts, they can drive incredible results for their customers.
The counsel of a strong team fosters a balanced and well-informed environment.
3. Leverage empathy to improve communication
Most leaders can agree that business ultimately comes down to one thing -- relationships. And one key trait that helps to nurture those relationships is empathy. Will Bartholomew, CEO and founder of D1 Training, an athletic-based fitness franchise, relies heavily on the encouragement of empathy to drive the performance of his employees.
Empathy also leads to overcommunicating in the best way, where employees feel comfortable enough to voice feedback and ask for criticism to improve.
Now, he always makes a point to overcommunicate and encourages others to as well -- it has helped everyone understand one another more clearly.